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Healthcare case studies: Waiting lists

***This Covenant case study database is still being built. If you have any case studies about waiting lists, suitable for adding to the database, please submit a case study.***

Accounting for time spent on previous waiting lists

  • One Service child had had his orthodontic treatment delayed multiple times due to the family being required to move. Each re-location was after he had moved close to the top of a waiting list in their current area. NHS England investigated the family’s concerns, and agreed to liaise with the local NHS primary care service to ensure that the Service child’s new treatment time reflected time already waited.
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